REMOTE VISIO EXPERTISE
Created by liberal automobile expert Dominique Marion, Staare allows remote expertise (EAD) to move up a gear thanks to videoconferencing. A solution that shortens the distance between bodywork specialist, expert and damaged motorist, and allows time and mobility to be optimized.
Staare was created to relieve the expert of travel time because he spends around four and a half months in his car per year as well as to improve customer satisfaction, because the wait for the expertise is sometimes long for the motorist , especially if your vehicle is running. This also benefits the bodybuilder, who wastes less time as well as by multiplying the EADs which are not paid to him by the insurer.
Indeed, the owner of the vehicle and sometimes even the bodybuilder find it difficult to properly take photos of the parts of the damaged vehicle and this harms the quality of the expertise. Whereas with Staare, the pro – expert or bodybuilder – can connect with the insured and a real dialogue takes place, in person
Foolproof simplicity
Certainly, the best expertise remains with the expert firm.
But video allows you to recreate similar conditions.
Concretely, when the motorist suffers a loss and he chooses an expert equipped with Staare – or his insurer mandates one for him – he receives an SMS allowing him to connect to the digital platform, which is none other than ‘a web app, without installation. There, he finds the video expert, who will chat live with him and guide him in the precise identification of his vehicle and, using an arrow, to take the most accurate photos possible of the damage. suffered by the vehicle.
If the customer’s vehicle is moving, it does not even need to be immobilized for longer than the time of the video. Staare also allows you to send time-stamped documents against electronic signature, thus avoiding any fraud. The solution promises a saving of 25 minutes per file on average. “It also makes it possible to recover 80% of deficiencies, these files left fallow because motorists do not have the time to have the vehicle assessed. However, they cost the insurer,” emphasizes Dominique Marion. Full web solution and on all media – laptop, tablet, smartphone